Refund policy
Refund Policy
1. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of delivery at contact form in website with:
- Your order number
- A photo of the damaged or defective item
Once verified, we will provide:
- A full refund if a replacement is unavailable.
2. Incorrect Items
If you receive an item that does not match your order (e.g., wrong product), please contact us within 7 days of delivery with your order number and a photo. We will correct the mistake with a replacement or refund.
3. Non-Returnable Items
We cannot accept returns or provide refunds for:
- Change of mind
- Incorrect shipping address provided by the customer
- Delivery delays once the order has been shipped
4. How to Request a Refund
To request a refund or replacement:
- Email us at contact form at website with your order number and issue details.
- Attach a photo of the product if it is damaged or defective.
- Wait for our confirmation — we aim to respond within 3-5 business days.
Refunds will be processed via the original payment method within 6–10 business days after approval.